Scotland Gold Award Presentations FAQs

Location and travel

Palace of Holyrood House, Canongate, Edinburgh, EH8 8DX

As the Palace is located in Edinburgh’s busy city centre we strongly recommend travelling to the Palace by public transport. The Palace is roughly a 15 minute walk from Waverley train station and is also on Lothian Bus routes.

Parking at the Palace is available only for those with mobility issues. To request a mobility parking pass to park at the Palace please email [email protected].

There are several multi-story car parks in central Edinburgh, including NCP Holyrood Road, QPark Omni Centre and Dynamic Earth visitor attraction. We recommend taking down the details of at least two car parks before you travel in case one is full.

Invitations and admittance cards

If you accept your place at the presentation, your official invitations and admittance cards will be posted to you approximately three weeks before the presentation date. You will receive a formal white invitation and coloured admittance card for both you and your guest.

Admittance cards are not transferable.

If you have not received your invitations two weeks prior to the presentation, please get in touch with us immediately.

If any of the details are incorrect on your or your guest’s admittance card or do not match your ID (first and last names must match, middle names are not required), please contact us immediately at [email protected], clearly stating details of the error. For security reasons, you may be asked to return the coloured admittance cards to be reissued.

If we receive your returned tickets less than a week prior to the presentation, replacements will be available for you to collect on the day from the South Garden Gate. Please make yourself known to a DofE member of staff on arrival and they will assist you in collecting your admittance card.

Cancelling your place

If you’re no longer able to attend your presentation please contact us as soon as possible and we’ll advise whether you can be added back to the waiting list and receive another invitation to attend a future presentation.You will only receive two invitations to attend a presentation, therefore if you cancel your second invitation your certificate will be sent in the post.

If your invitations and admittance cards have already been dispatched, for security reasons you will need to return these to the address on the cards.

If you need to cancel your place on the day of the presentation, please email [email protected].

If you or your guest are unable to attend due to illness, please do let us know when you cancel your place.

Should you not let us know in advance of the presentation that you are unable to attend, your certificate will be posted to you and you will not receive another invitation to attend a presentation.

It is not possible for your guest to attend your presentation without you.

Running late

If you are not going to arrive at the Palace of Holyroodhouse in time for the last entry (as stated on your admittance card) please call us on XXX

Personal guests

You are only permitted to have two personal guests accompanying you to the presentation, who must be over the age of 16. Please check that we have the correct details for your guests and update them if required at eDofE.org.

If you need to change your guest(s) up to four weeks before your presentation, please log on to your eDofE account and update their details. If your presentation is less than four weeks away, please get in touch so that we can update their details. For security reasons guests cannot be changed within three weeks of the presentation date; if your guest(s) are no longer able to attend after this time, please let us know. You are welcome to attend the presentation without a guest if you wish.

We are unable to accommodate requests for additional guests under any circumstances.

On the day

Please arrive at the South Garden Gate at the entry time shown on your coloured tickets. There will be strict security around this event and so it is likely you will have to queue.

Once through the security checks you should find your group. Your group number is shown on your coloured admittance cards and there will be a numbered flag on the lawn of the gardens where your group is located. Each group has three marshals (adult volunteers) who will guide you and your guests through the presentation.

Let your marshals know when you have arrived. You will be given a folder to keep your certificate in. This will also contain a welcome leaflet which includes photography information. In order to ensure the presentation runs smoothly we kindly ask that you find your group and are in position in advance of the presentation start time.

During the course of the presentation a Member of The Royal Family will visit your group. They will want to hear about your experience of doing your Gold Award programme, so feel free to speak up and tell them your interesting stories. You will be positioned by the Group Steward and Group Marshal and it is essential that you stand where instructed so that everyone can see and hear the Member of The Royal Family.

It is not possible for Members of The Royal Family to present each certificate personally; a specially invited dignitary will present the certificates on their behalf. The Guest Presenter will share a few words with your group and there may be the opportunity for a Q&A session. We are unable to confirm who the Guest Presenter will be in advance of the presentation day.

Morning presentations

From 09.45am – Guests start to arrive at the Palace (staggered entry).
10.40am to 11.15am – Guests to be “in position” in their groups
12.10pm-12.40pm – Presentation ends, guests depart.

Afternoon presentations

From 2pm – Guests start to arrive at the Palace (staggered entry).
3.10pm to 3.30pm – Guests to be in place for the ceremony to begin.
4.30pm – 5.05pm – Presentation ends, guests depart.

Smoking is not permitted in the gardens.

We are grateful to Purvis Marquees for their continued support of the Gold Award Presentation. Their marquees are a very welcome facility, particularly in inclement weather.

Accessibility

If you or your guest have any accessibility requirements or need additional support, please contact us at [email protected] as soon as possible with the details of what additional support is required so that arrangements can be made in advance.

The presentations will take place with all attendees standing. A limited number of folding chairs will be available for attendees who require them for medical reasons, which must have been pre-booked. Please email the Gold Award Presentation Team ([email protected]) when accepting your place, or no later than four weeks before the presentation, to request a chair.

If you are unable to stand for long periods, please make yourself known to the Police or a member of DofE staff on arrival who will allow you to bypass the queue. We advise not to arrive at the Palace until your assigned entry time as we are unable to admit guests prior to the official opening time, even if they have accessibility requirements.

The gardens are fully accessible to disabled guests. Attendees are welcome to bring their wheelchair; however, please note that the pathways are gravel. Extra wheelchairs are not available to borrow. There are also accessible toilets at the event.

Parking at the Palace is available only for those with mobility issues. To request a mobility parking pass to park at the Palace please email [email protected].

Official photography

Tempest Photography are the official Gold Award Presentation photographers.

A photograph will be taken of you receiving your certificate from the guest presenter.

Individual portraits and family/small group pictures can be taken throughout the gardens by the Tempest photographers both before and after your presentation. Tempest photographers will be wearing gold sashes on the day. They will ask you for your eDofE and GAP number before the take any pictures so that they can be linked to you after the event – please make sure that you have your admittance card on you at all times.

You may notice that the official photographers taking some additional photos as part of the presentation. These photos are not available for distribution or sale.

Cameras and phones

Guests are welcome to take their own photographs in the gardens using small cameras or camera phones, but please do not bring large cameras or tablet computers.

It is not permitted for photographs to be taken while Members of the Royal Family are speaking to your group. At all other times, we would ask that cameras are kept at a respectful distance while Members of the Royal Family are present to enable them to meet as many guests as possible.

Cloakroom

There is no cloakroom available in the gardens, so you will need to keep anything you bring on your person for the entire presentation.

Weather

The presentations will go ahead regardless of the weather. Attendees should check the weather forecast in advance and bring appropriate attire, including a large umbrella and raincoat or sun cream and a hat if necessary. We have cover if it rains, but you will still need to walk through the gardens to reach the marquees.

The presentations take place on the lawns so high heels are not advised.

Toilets

Toilet facilities are at the gate where you enter and are quite a distance from the presentation area so you may wish to visit them before proceeding to your group.

First aid

St Andrew’s First Aid will be in attendance at the presentation.

Social media

Follow us on Facebook, Twitter and Instagram for news and updates from @DofEScotland and share your experiences of the day using #iAmDofE and #GoldAward.

We are always on the lookout for information from people who’ve achieved a Gold Award, especially if you’ve done something unusual or life changing. If you are happy for us to use your story as a case study, please contact [email protected] with your details.