What are soft skills?

Soft skills are described as the ‘personal attributes that enable someone to interact effectively and harmoniously with other people’. They’re the non-academic non-technical skills, the attributes and attitude that can influence how successful you are, in your personal and working lives.

The term ‘soft’ doesn’t really get across the importance of these skills; a recent survey by British Gas revealed that 90% of UK employers believe job-seekers should focus on soft skills as much as their grades.

So what are soft skills? Someone with soft skills will generally be confident and self-assured but also self-aware and empathetic. They could be described as good at:

  • Communicating with others
  • Working in a team
  • Taking the lead when required
  • Managing their time
  • Showing initiative and drive
  • Keeping a commitment
  • Taking responsibility
  • Being resilient despite knockbacks
  • Keeping focused and positive
  • Problem-solving, decision making and dealing with the consequences

In order to view our website, you need to upgrade your browser. Please consider the following options.


Google Chrome

Mozilla Firefox

Internet Explorer