Direct to home FAQS
New participants will receive a Welcome Pack which includes a personalised DofE Card. DofE Cards will be printed with the participant’s name and eDofE ID and should be received within a month of registering their address on eDofE.
Following research with DofE participants, parents/carers and adult volunteers, we hope to increase participant engagement by sending useful information and resources directly to their homes, at the start of their DofE programme when they need it most.
The DofE wishes to support participants at the start of their programme. This is part of a wider communications project that will in time also feature new digital tools and support resources for DofE Leaders to recruit and manage participants.
The new DofE Card will be personalised with each participant’s name and eDofE ID.
We know that young people are more likely to engage with their activities and complete their programme if they’re supported by their parent/carer. That’s why we’ve provided some encouragement and guidance for parents/carers in the pack.
The DofE is investing in sending the cards direct to participants’ homes early in their programme so they can save at least 10% on any purchases throughout their DofE. The DofE Card is not just for expedition kit, the discounts apply across these stores and they can also be used by the whole family.
The DofE Recommended Retailers, GO Outdoors, Blacks, Millets, Ultimate Outdoors and Tiso, have over 200 stores nationwide where the DofE Card can be used. A survey of over 3000 participants and nearly 2000 parents/carers showed that more than 90% of participants need to buy some expedition kit, but over 30% of the cards do not reach their homes and parents/carers.
The DofE Card is not just for expedition kit, it can be used by the whole family. All DofE Card purchases generate a small donation to the DofE charity, which is put towards helping more young people to do their DofE.
Participant cards will be sent out to all participants that have registered on eDofE from the 1 July 2018 and have completed their home address in the ‘Create participant’ screen. The Welcome Pack which includes the DofE Card will be mailed within a month of registration.
Yes – all Welcome Packs are still valid and can be used. However, the DofE Voucher is no longer valid at our recommended retailers.
Also, if the participant has registered their address on eDofE after 1 July 2018* they will be still be sent a Welcome Pack directly to home.
You may have some packs with the old DofE Reward Card (with the Cotswold Outdoor logo). This card is no longer accepted.
We hope that all participants will keep their DofE Cards safe, as they feature their personal eDofE ID and can offer great savings when preparing for their expedition. Due to the cost of producing the DofE Cards we are unable to replace them for participants if they have been lost.
Yes, the discount is the same on the digital DofE Card and the DofE Card.
How to get the digital DofE Card
Option 1 (eDofE):
- Login to eDofE.
- Click the digital DofE Card banner on the right-hand side of eDofE
- A pop-up box will appear – click ‘Yes Please’ so you can download their Digital Card.
- The digital DofE Card will then be sent to the email address linked with their eDofE account.
Option 2 (DofE app – participants only)
- Download the DofE app which is available free from the App Store and Google Play.
- Login to the app with eDofE details.
- Download the digital DofE Card from the ‘DofE Card’ section on the app.
If your participants are unable to sign into eDofE or have any eDofE issues please tell them to email our Support Helpline at [email protected] (available Monday – Friday 9.00 a.m. to 5.00 p.m.)
How to use the digital DofE Card
They have three options for keeping hold of the digital DofE Card. You can either:
- Print the email you received.
- Display the email in-store.
- Add the digital DofE Card to your mobile wallet.
No, they do not have to buy a GO Outdoors Discount Card when using the DofE Card or digital DofE Card.
All DofE Cards used in GO Outdoors will need to be activated as the first purchase in store for each card is unique. The card will be scanned, and you will be asked for your name and email address. You can still use your card if you do not wish to give your personal contact details.
Yes, the DofE Card is not just for expedition kit and we hope it will benefit other members of the family too.
As many parents and carers need to purchase kit and other items for their sons and daughters, all our DofE recommended retailers will accept them without the participant being in store.
If participants are in Northern Ireland, the secure estate, or have an overseas home address, you will need to give your participants their Welcome Pack.
It can also take up to a month for a welcome pack to arrive to a participant.
If they have not received their Welcome Pack within the month:
- Please check that their address details are correct in eDofE.
- If their details are correct and they haven’t received their welcome pack, you or the participant need to email [email protected] to request a new welcome pack which will include the DofE Card.
- They can also download their personalised Digital Card from