We hope that everyone who comes into contact with the DofE charity has a positive experience. The DofE recognises that there will be occasions when things go wrong, or when someone wants to voice their concerns about our programme or activities, including the services we provide and/or the behaviour of a member of our staff. A complaint is the first step in helping us put matters right and gives us an opportunity to learn and improve.
Our Complaints policy outlines how we manage complaints and sets out the process for raising concerns about the Award or partner organisations.
DofE programmes are delivered locally through Licensed Organisations (e.g. a school or youth organisation) and some sections can be delivered by an Approved Activity Provider. Concerns regarding delivery must be raised with them in the first instance. Only when the Licensed Organisation or Approved Activity Provider’s complaint process has been exhausted will the DofE charity investigate. If you are dissatisfied with the response, please submit a complaint using the form below.
For data protection complaints you can follow our complaints process, or make a complaint directly to the Information Commissioner’s Office.
If you want to contact us with a general enquiry or to provide feedback, please contact your local DofE Nation office through our contact form.
If you want to raise a complaint, please use our form or another method outlined in our Complaints policy.
