Marshalling/Front Desk
• Assistance with way finding around the hospital, clinics.
• Approaching patients who seem to be looking for directions and either providing verbal description or physical assistance with way finding as well as phone support and hand holding
• Assistance with leaflets-general pointing in the direction of the leaflets. Hand out patient information leaflets.
• Showing patients where to get tea/coffee/drinks and assisting patients with this (may require getting a drink from Costa or Friends’ shop and obtaining a receipt or waiting in the patients’ place while they pop out to get a drink or bathroom so that they don’t miss being called)
• Look out for Dementia patients.
• Take patient to CVI for more specialist support• To guide patients, i.e. to get around (another hospital department, transport home etc.) or to the following departments:
Pharmacy
A&E
CVI
PALS
Medical Imaging
Children A&E + Pharmacy
Some of these role have an age restrictions.
We can go through the roles in details when we go through the application process if volunteering more than 6 months.
For short term like minimum of 3 months we could have volunteers go through a shorter application process.
